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Delivery

Online orders will be delivered within 7-14 working days, due to bespoke personalisation of our garments.

  • If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out.
  • You'll receive an email when we send out your order letting you know that your order has been shipped.
  • If for any reason your order is going to be late, we will inform you immediately as well as provide an up to date ETA. 

 

 Can I place and order via telephone?

  • Yes, call us on 01384 24 22 20 and we can take your order over the phone.
  • Our opening hours are 9.00am - 6.00pm Monday to Friday.

 

 Sales & Returns Policy

  • Please check garment sizes before placing your order.
  • All garments are customised / personalised to order and are therefore non-returnable and non-refundable.
  • Refunds are only available if the garment is faulty.

 

Faulty Items

  • If the item is faulty you have 28 days from receiving your order to return it to us for a refund.
  • Any items returned after the 28 days WILL NOT be refunded.
  • All items will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.

 

Returns Address:

Greenbank House
Greenbank Gardens
Wordsley 
Stourbridge
DY8 5TB

 

Can you give me more information about your product?

We try to give you as much useful information as we can about all our products, including:

  • A detailed description
  • Lots of pictures
  • How the sizing works
  • How to care for your item

If you require any more information please don’t hesitate to contact us:

Issues@merchandise.clothing

Or Call: 01384 24 22 20

 

Care instructions for printed and embroidered garments

Do not-

  • Wash on a cycle hotter than 40*.
  • Iron directly onto the transfer.
  • Tumble dry.
  • Dry on a radiator.

 

If you have any problems or need more information please get in touch:

sales@merchandise.clothing

Or call: 01384 24 22 20